Return & Refund Policy

Thank you for shopping at Julhas. We want you to be completely satisfied with your purchase.
If you are not happy with your order or if there is any issue with the product, we are here to help.

1. Returns

You can request a return within 30 days of receiving your item.
To be eligible for a return:

  • The item must be unused, in the same condition that you received it, and in its original packaging.

  • Proof of purchase (such as an order number or receipt) is required.

If the product you received is damaged, defective, or incorrect, you are eligible for a refund or replacement at no additional cost.
We may ask for a photo or short description of the issue to process your request quickly.

Once your return request is received and approved, you will receive instructions on how and where to send your item back.
Customers are responsible for the return shipping cost unless the product arrived damaged or incorrect.

2. Refunds

Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method.

  • Processing Time: Refunds are usually issued within 1 to 3 business days after approval.

  • Depending on your payment provider, it may take up to 30 days for the refund to appear in your account.

3. Replacements or Exchanges

If the product you received has any defect or issue, you can choose to receive a replacement instead of a refund.
To request a replacement, contact us within 30 days of delivery with your order details and a brief explanation of the issue.

4. Non-Returnable Items

Some products cannot be returned due to hygiene or safety reasons, such as used kitchen items, opened packaging, or clearance sale items.

5. How to Request a Return or Refund

To start a return or replacement request, please contact our support team:
Email: support@julhas.store
Phone: +1 (760) 863-5215

Please include your order number and details of the issue to help us process your request faster.

6. Contact

If you have any questions about our Return & Refund Policy, please contact us at:

Julhas
Email: support@julhas.store
Phone: +1 (760) 863-5215
Address: 79835 California Highway 111, La Quinta, California 92253, United States